Privacy Policy
Last updated: 14/09/2026
At a2z Housekeep Services, we respect your privacy and are committed to keeping your personal information safe.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, and what rights you have.
a2z Housekeep Services operates in London and provides residential and commercial cleaning services.
1. About Us
Business name: a2z Housekeep Services
Email: info@a2zhousekeep.com
Telephone: 020 7871 7112
Website: https://a2zhousekeep.com/
For privacy questions or requests, you can contact us using the details above.
2. Information We Collect
We may collect information that you provide when you contact us, request a quote, make a booking or use our services.
This may include:
Your name
Home or business address
Email address
Telephone number
Cleaning requirements and preferences
Preferred cleaning dates and times
Booking information
Property access instructions
Key or access-code information where necessary
Information about pets where relevant to the cleaning service
Payment and billing information
Messages, enquiries and communications you send to us
Feedback, reviews and complaints
We may also collect limited technical information when you use our website, such as:
IP address
Browser and device information
Pages visited
Date and time of visits
General website usage information
Cookie information
We only collect information that we reasonably need to operate our business and provide our services.
3. How We Collect Your Information
We may collect your information when you:
Contact us by phone
Email us
Complete a contact or quote form
Make a cleaning booking
Use our website
Communicate with us by text or other messaging services
Make a payment
Leave a review
Provide feedback
Communicate with our staff or cleaners
Use a third-party booking or payment service connected with our business
We may also receive information from service providers who help us operate our website, booking system, payment services or other business systems.
4. How We Use Your Information
We use your personal information to:
Provide cleaning services
Respond to enquiries
Prepare quotations
Arrange and manage bookings
Confirm appointments
Contact you about your cleaning service
Understand your cleaning requirements
Arrange access to your property
Process payments and invoices
Provide customer support
Deal with complaints and service issues
Ask for feedback or reviews
Improve our services
Maintain business records
Prevent fraud or misuse
Protect our customers, staff and business
Meet our legal and accounting responsibilities
Deal with legal claims where necessary
We will not use your information for purposes that are unrelated to the reasons for which it was collected unless permitted or required by law.
5. Our Legal Reasons for Using Your Information
Under UK data protection law, we need a lawful reason to use your personal information.
Depending on the situation, we may rely on the following:
Providing our services
We need certain information to arrange and provide cleaning services to you.
For example, we need your name, address and contact details to arrange a cleaning appointment.
Our legitimate business interests
We may use information where it is reasonably necessary to operate and improve our business, communicate with customers, manage bookings, protect our business and prevent fraud.
Legal requirements
We may need to use or keep information to comply with legal, tax, accounting or regulatory requirements.
Your consent
In some situations, we may ask for your consent before using your information. If we rely on your consent, you can withdraw it at any time.
6. Cleaning Staff and Property Access
To provide our cleaning services, we may need to give relevant customer information to the cleaner or cleaning team carrying out the service.
This may include:
Your name
Property address
Cleaning instructions
Appointment details
Relevant access information
Where you provide keys, access codes or other instructions, we will use them only as reasonably necessary to provide the cleaning service and manage access to your property.
We expect our cleaners and contractors to keep customer information confidential and only use it for legitimate work purposes.
7. Payment Information
If you pay for our services by card or through an online payment provider, your payment may be processed by a third-party payment company.
We may receive information such as:
Payment confirmation
Transaction reference
Amount paid
Date of payment
Where payment is processed by a third party, we generally do not store your complete card number or security code.
Payment providers will handle your information according to their own privacy policies.
8. Who We May Share Your Information With
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary to run our business or provide our services.
These may include:
Cleaners and cleaning contractors
Booking and scheduling providers
Payment providers
Website hosting providers
Email and communication providers
IT and technical support providers
Accounting and bookkeeping providers
Insurance providers
Professional advisers, such as lawyers or accountants
Government authorities, regulators or law enforcement where legally required
We only provide information that is reasonably necessary for the relevant purpose.
9. Third-Party Services
Our website or business may use third-party services for things such as:
Website hosting
Website analytics
Online bookings
Payment processing
Email communications
Customer reviews
Maps and location services
Advertising and marketing
These providers may process personal information on our behalf or independently.
Where appropriate, we require service providers to protect personal information and use it only for legitimate purposes.
Third-party services may have their own privacy policies, which we recommend you review.
10. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites work properly and understand how visitors use them.
We may use cookies for:
Essential website functions
Remembering preferences
Website analytics
Understanding website traffic
Improving website performance
Marketing or advertising, where applicable
Where required by law, we will ask for your permission before using non-essential cookies.
You can also control or disable cookies through your browser settings.
For more information, please see our Cookie Policy.
11. Marketing
We may occasionally contact existing or potential customers about our cleaning services, offers or promotions.
Where required by law, we will ask for your consent before sending marketing communications.
You can stop receiving marketing communications at any time by:
Clicking the unsubscribe link in a marketing email
Contacting us at info@a2zhousekeep.com
Asking us not to send further marketing messages
Even if you opt out of marketing, we may still contact you about an existing booking, payment, appointment or other service-related matter.
12. Sensitive Information
Sometimes you may choose to provide information about allergies, disabilities, health conditions, pets or other circumstances that may affect the cleaning service.
Please only provide information that is necessary for us to safely and properly provide the service.
Where such information is considered sensitive personal information under UK data protection law, we will only use it where we have an appropriate legal basis to do so.
13. How We Protect Your Information
We take reasonable steps to protect your personal information from:
Unauthorised access
Loss
Misuse
Accidental disclosure
Unauthorised alteration
Destruction
Access to customer information is limited to people who reasonably need it to perform their duties.
However, no website, computer system or method of transmitting information over the internet can be guaranteed to be completely secure.
14. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary.
The length of time depends on why we collected the information.
For example:
Customer and booking information may be kept while you are a customer and for a reasonable period afterwards.
Financial and accounting records will be kept for as long as required by law.
Enquiry information may be kept for as long as reasonably necessary to deal with your enquiry.
Marketing information may be kept until you unsubscribe or it is no longer required.
When information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it appropriately.
15. Your Privacy Rights
Under UK data protection law, you may have the right to:
Ask what personal information we hold about you
Request a copy of your personal information
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Request your information in a portable format in certain circumstances
Withdraw your consent where we rely on consent
These rights are subject to certain legal conditions and exceptions.
16. How to Make a Privacy Request
If you want to exercise your privacy rights, please contact us:
Email: info@a2zhousekeep.com
Telephone: 020 7871 7112
Please provide enough information for us to identify you and understand your request.
For security reasons, we may need to confirm your identity before providing certain information.
17. Complaints
If you have a concern about how we handle your personal information, please contact us first.
We will try to investigate and resolve your concern as quickly as reasonably possible.
18. International Transfers
Some of the technology or service providers we use may process information outside the UK.
If personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required by UK data protection law.
19. Children's Information
Our cleaning services are intended for adults and businesses.
We do not knowingly collect personal information from children unless it is necessary and lawful to do so.
If you believe that a child has provided us with personal information unnecessarily, please contact us.
20. Third-Party Websites
Our website may contain links to other websites or online services.
We are not responsible for the privacy practices, security or content of websites that we do not operate.
We recommend checking the privacy policy of any third-party website you visit.
21. Automated Decision-Making
We do not currently make decisions about customers using solely automated processing that have legal or similarly significant effects.
If this changes in the future, we will update this Privacy Policy and provide any information required by law.
22. Data Breaches
If we become aware of a personal data breach, we will take reasonable steps to investigate, contain and resolve the issue.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be necessary because of changes to our services, technology, legal requirements or the way we process personal information.
The latest version will always be published on our website.
Last updated: 14/09/2026
24. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us.
a2z Housekeep Services
Email: info@a2zhousekeep.com
Telephone: 020 7871 7112
Website: https://a2zhousekeep.com/
We are committed to treating your personal information responsibly and respecting your privacy.