Question 1

How do I get an instant cleaning price?

Accepted Answer

Start a booking, choose your service, add your property details, and the form will update the price before you confirm.

Question 2

Do I need to call before booking?

Accepted Answer

No. Standard domestic, one-off, deep, end of tenancy, carpet, and upholstery services can be started online. You can still call us if you need help.

Question 3

Can I have the same cleaner every visit?

Accepted Answer

Yes, regular domestic cleaning is planned around a consistent cleaner where availability allows. If your cleaner is away, we can help arrange cover.

Question 4

Do I need to provide cleaning products?

Accepted Answer

For regular domestic cleaning, customers usually provide the hoover, mop, and preferred products. You can choose material options during booking where available.

Question 5

Can I choose weekly or fortnightly cleaning?

Accepted Answer

Yes. You can select weekly or fortnightly domestic cleaning and adjust the visit duration based on your home and tasks.

Question 6

What is the difference between deep cleaning and one-off cleaning?

Accepted Answer

One-off cleaning is a flexible single visit for general cleaning tasks. Deep cleaning is more detailed and is better for built-up grime, kitchens, bathrooms, and high-touch areas.

Question 7

Can I add oven, fridge, or inside-window cleaning?

Accepted Answer

Yes. Add-ons such as oven cleaning, fridge cleaning, and inside windows can be selected in the booking flow when they apply to your service.

Question 8

How many hours should I book?

Accepted Answer

The right duration depends on property size, condition, and task list. The booking flow gives guidance, and you can increase time if you want a more detailed clean.

Question 9

Is end of tenancy cleaning suitable for inventory checkouts?

Accepted Answer

Yes. End of tenancy cleaning is designed for move-out standards and common landlord or inventory expectations.

Question 10

Is oven cleaning included?

Accepted Answer

Oven cleaning can be included or added depending on the package and property details you choose during booking.

Question 11

Do you offer a re-clean guarantee?

Accepted Answer

End of tenancy services include support after the clean. If a covered issue is raised within the guarantee period, contact us so the team can review it.

Question 12

Can I book only carpet or upholstery cleaning?

Accepted Answer

Yes. You can book carpet cleaning, upholstery cleaning, or a mix of carpets, rugs, sofas, chairs, and mattresses.

Question 13

How is carpet and upholstery pricing calculated?

Accepted Answer

Pricing is based on the items selected, such as rooms, stairs, rugs, sofas, chairs, or mattresses. The booking summary updates as you add items.

Question 14

Do carpets dry immediately?

Accepted Answer

Drying time varies by fabric, ventilation, and cleaning method. We recommend allowing airflow and avoiding heavy use until the area is dry.

Question 15

Do I need to be home during the clean?

Accepted Answer

Not always. You can share access details such as concierge, key safe, neighbour, or being home during the booking process.

Question 16

What if parking is difficult near my property?

Accepted Answer

Please choose the most accurate parking option and add notes. Some specialist services may need nearby parking for equipment.

Question 17

Can I reschedule my booking?

Accepted Answer

Yes. Contact us as early as possible and we will help move your appointment based on cleaner availability.

Question 18

Are your cleaners vetted?

Accepted Answer

Cleaners are checked before joining and reviewed through customer feedback so we can maintain service quality.

Question 19

Are you insured?

Accepted Answer

a2z Housekeep works with insured cleaning teams. If you have a specific insurance question, contact us before booking.

Question 20

How do I contact support?

Accepted Answer

You can call 0203 026 0203 or use the contact page for booking help, quote questions, access notes, or after-service support.

Cleaning service FAQs for London homes and businesses

Booking & Pricing

Domestic Cleaning

Deep & One-Off Cleans

End of Tenancy

Carpet & Upholstery

Access & Scheduling

Trust & Support

Still need help?