Refund Policy

Last updated: 23 August 2023

*1. Refund Eligibility*

At [Your Cleaning Service Name], we strive to provide exceptional cleaning services. If you are not satisfied with the results, we offer a refund under the following conditions:

– The cleaning service did not meet the agreed-upon specifications and quality standards.
– You report your dissatisfaction within [number] hours of the completion of the cleaning service.
– The dissatisfaction is due to factors within our control, such as our team’s performance.

*2. How to Request a Refund*

To request a refund, please follow these steps:

1. Contact our customer support team at [customer support email/phone number] within [number] hours of the cleaning service.
2. Provide details about the specific issues you encountered and any supporting documentation, such as photos.

*3. Refund Process*

– Our customer support team will review your request and assess its eligibility based on the provided information.
– If your request is approved, we will process the refund within [number] business days.
– Refunds will be issued using the original payment method.

*4. Non-Refundable Circumstances*

Refunds will not be issued under the following circumstances:

– Dissatisfaction due to factors beyond our control, such as pre-existing conditions or incorrect instructions.
– Cancellation of service less than [number] hours before the scheduled appointment.
– Failure to provide adequate access to the premises for our team to perform the cleaning.

*5. Contact Us*

If you have questions or concerns about our refund policy, please contact us at Contact